SERVICE EXCELLENCE when you need it most.
QUESTIONS YOU SHOULD ASK
The following information will help answer some of the questions you may have about funeral service. We recommend meeting with one of our team members, as they can then speak with you in person and better understand your needs and help guide you in making the best decision for you and your family.
Why have a funeral? They didn’t want us to go to any trouble...
Yes, the funeral is about your loved one, but it’s for you and everyone else who knew him/her and now your family. Funerals bring together people who care about each other in an atmosphere of love and support, and encourage us to remember the person who died and share our unique memories with others.
By planning your funeral in advance you will be able to:
- Lets your wishes be known.
- Reduces stress for your family at an emotional time.
- Relieve your loved ones of financial responsibility.
- Show you care.
- Pre-planning does not require pre-payment.
For more information or to pre-plan your funeral online click here.
Can I transfer my pre-arranged funeral?
Yes, if you have pre-planned and would like information regarding the transfer of your arrangements to us, please contact Families First.
What do I tell my children?
We have been offering families our unique “Children’s Program” to assist parent and caregivers with the difficult task of explaining death to their children. Our program uses simple language, focuses on why we are here and encourages kids to share memories of the person who has died.
“It’s hard to talk to children and teens about death and dying, particular when someone they love has died or might die soon. Our instinct as caring adults may be to shelter them from painful truths but it has been my experience that what kids need most is honesty and our loving presence.” -Dr. Alan Wolfelt
How do I personalize a funeral?
Personalizing or customizing a funeral begins from the very first time we meet with you. Our first goal is to learn about your loved one and your family. We then provide options to suit your needs. Our complimentary concierge service provides you with assistance in picking up any items that will help celebrate the life of your loved one. When the service is concluded, we deliver everything back to you, making personalization of a funeral convenient.
Personalizing a service means adding elements that are special and unique to your family. It maybe something simple such as sharing a famous butter tart recipe, or more elaborate such as setting up a campsite, complete with marshmallows to roast, or bringing the backyard right into the funeral home, complete with a handcrafted Tiki Bar.
For more information on the graphic services we offer please click here.
Can we have a service if we are not religious?
Similar to many life events such as weddings, graduations and holiday gatherings, funerals do not have to be religious. This is why we offer celebrant services. A celebrant service celebrates the life lived and makes it personal to your loved one. We focus on the legacy they left behind, how you and your family members view their loved one’s life and how they choose to celebrate it.
The dinner break between 5 and 7 pm is a short amount of time to feed our family. What do you suggest?
I would like your family to stay with us for dinner in our reception facility. Let us cook for you and take care of all the details so that your family can be together, comfortable and able to rest during this busy time.
Our in-house reception facilities offer hot and cold menu choices during visitation, at dinner and receptions after funerals.
For more information on our catering and reception services please click here.